TCDD Transportation General Directorate is moving to a new application in order to increase passenger satisfaction and communication and to carry out a healthier distribution of duties in the organization.
The first day of use of the application, which is expected to be used by all Headquarters and Regional Directorate personnel, has been determined as August 4, 2021.
Hasan Pezük, General Manager of TCDD Transportation, who participated in the executive training part of the 2-day training given at the Tower Restaurant for the new solution center application, underlined that digitalization is a very important factor for any institution that wants to improve itself. Pezük: “Digitalization continues to increase as a result of the conditions brought by the pandemic, and this factor is one of the most important parts of competition in all institutions. We must keep up with the times and insist on digitalization and revise ourselves according to the needs of the period. You are the most important factor in the success of these studies and investments.” said.
“The Application Can Be Used For Both Customer Communication and Administrative Follow-up”
Emphasizing that the application is bidirectional in his speech before the training started, General Manager Pezük added: “The application can be used for both customer communication and administrative follow-up. Each department has its own customized modules. I believe that all staff will do their best and learn easily for this application that will carry us further. It is important to get results from these steps and I attach great importance to the solution center implementation on behalf of our General Directorate. In order to stay ahead of the competition, I will personally monitor the internal use of this application and we will see good results in the coming days. I will be waiting for the special contribution and support of all personnel, not only in this application, but also in every subject that will carry our General Directorate forward.”
With the new application, which will allow the management of customer requests and wishes from a single center, customer feedback will be followed more quickly and healthily.