According to the data of the “Turkey's Brands with the Highest Customer Loyalty” research, Tecno was ranked 1st in the mobile phone category and 35th in the general ranking.
The “Turkey's Brands with the Highest Customer Loyalty” research, which includes more than 170 brands on the Sikayetvar platform, reveals the loyalty codes of the new era, while also revealing brands that make a difference with the strong ties they have established with consumers. According to the data of the Complaintvar platform, which is a solution bridge between brands and customers, Tecno ranked 100th in the list of 35 brands with the highest customer loyalty, determined on the basis of all brands in Turkey, and ranked first in the mobile phone category.
TECNO's "User Experience Team" in Turkey, which is among the most innovative and leading mobile phone manufacturers in the world, works devotedly to offer its customers a better experience and innovative solutions. In order to respond quickly and effectively to the solution requests from its customers, Complaintvar provides service over the WhatsApp line, 6 days a week, with an average response time of 2 minutes.
Tecno Experience Lab advances technology
Focusing on the technologies it develops and the quality of service it offers, Tecno also prioritizes after-sales support and attaches great importance to customer feedback in order to offer solutions to customers' questions and problems. The User Experience Team works hard to ensure customer loyalty and continuity by regularly reviewing the feedback received from channels such as the call center, WhatsApp line, e-mail address, and improving the customer's experience.
The Tecno Experience Lab department, located within the team, also conducts independent experience tests and blends them with user feedback, ensuring that the outputs are integrated into the software processes. In this way, the Tecno User Experience Team can use scientific data to continuously improve customers' experiences.