Izmir Metropolitan Municipality Social Services Department field teams, assigned by Izmir Metropolitan Municipality to detect and solve problems on site, Konak, Bayraklı ve KarşıyakaKnocked on the doors of 12 thousand households in . The teams take notes of the needs and demands of the citizens and contribute to their rapid access to municipal services.
The work of the field teams led by Izmir Metropolitan Municipality Mayor Dr. Cemil Tugay to analyze the problems on site with the participation of the community and find solutions is spreading throughout the city. The field teams working under the Social Services Department are knocking on the doors of the citizens one by one. First of all, the teams go to the neighborhoods waiting for a solution and identify the problems from their source, Konak, Bayraklı ve KarşıyakaThey met face to face by knocking on the doors of 12 thousand households in . The teams received the problems, demands and contact information of the citizens, took notes of the demands they collected in order of priority, analyzed them and forwarded them to the authorized units for resolution.
“We establish healthy communication with our citizens”
Karşıyaka Stating that they have completed the visits to elderly citizens in Aksoy Neighborhood, Arzu Doğruyol, who is the Field Team Coordinator at the Izmir Metropolitan Municipality Social Services Department, said, “We establish direct contact by visiting our fellow citizens one-on-one in different neighborhoods of the city, and aim to accelerate solutions by identifying needs and demands on-site. These visits also enable us to establish a trust-based relationship with our fellow citizens. We take care to make them feel that we are with them when they need us. Konak, Bayraklı ve Karşıyaka We have completed our visits in Aksoy Neighborhood. We have shared the requests with the relevant units and have started working on solutions. At the same time, we inform our citizens about the home care and health services, hot meal support, suckling lamb, mother card, retirement card applications, women, children and disabled services provided by our municipality and ensure their access to social services,” he said. During the visits, packages containing refreshments are also delivered to citizens.
The needs of both the neighborhood and the citizens are determined
The comprehensive needs analysis conducted during the visits aims to develop solutions to problems at both individual and neighborhood levels. The visits aim to identify the care and support needs of elderly individuals living alone, identify accessibility problems in the living spaces of disabled individuals, integrate information into digital systems to clarify intervention priorities, inform retired citizens about the economic and social supports (Retiree Shopping Support, Retiree Rent Support) and cultural activities offered by the Metropolitan Municipality, and identify individuals in need of social support.
