Problems in the Central Physician Appointment System
Recently, Central Physician Appointment System (MHRS)Access problems in make it difficult for many citizens to access healthcare services. This situation creates serious grievances, especially for patients who have difficulty finding an appointment.
Complaints on MHRS are on the rise
According to the Şikayetvar platform data, MHRS Complaints regarding April compared to March Increased by 53% to 107This increase shows that the malfunctions in the operation of the system have become more apparent.
Most Raised Issues
- Inability to find an appointment: Many users state that they have serious difficulties in making an appointment through MHRS.
- Inability to create a request: Users have difficulty creating requests through the system.
- Appointment cancellations: Appointments are cancelled without notice, forcing patients to wait again.
Victimizations Experienced by Patients
Some citizens say that they have not been able to get an appointment for months, while others say that the system cancels their appointments even though they have made one. This situation is especially Referral to private hospitals This results in patients being in a financially difficult situation.
Challenges for Those Who Manage to Get an Appointment
Even if some patients manage to make an appointment, their treatment processes are prolonged due to cancellations in the system, which increases the workload of both patients and healthcare professionals. Appointment cancellations cause delays in patients' treatment processes, which jeopardizes access to the right to health.
User reviews and comments
Some user comments reaching Sikayetvar summarize the situation better:
- “When I call 182, I cannot reach them. I can never find an appointment through MHRS. The system does not work. People are victims and cannot access their right to health.”
- “I have been creating a request for months but there is no progress. It is impossible to get an eye appointment. We are forced to go to private clinics.”
- “I want to make an appointment for my skin problem. I am a student and I cannot afford to go to a private hospital. There is no appointment at a public hospital.”
- “There is no appointment for cardiovascular surgery in Kocaeli. People have to pay 15 thousand TL and go to a private hospital. This system leaves people helpless.”
Systemic Problems and Solution Searches
The fact that MHRS starts to lose its functionality causes the problems experienced by users to increase. Physician shortage ve inadequate health planning Factors such as these deepen these problems even further. However, no concrete solution steps have yet been taken by the Ministry of Health.
Obstacles to Accessing Healthcare
These difficulties create serious obstacles to accessing health services. Not only is it difficult to get an appointment, but the treatment process is also prolonged, leaving patients in a difficult situation. Individuals who are particularly financially disadvantaged are suffering greatly due to not being able to find an appointment at public hospitals.
Effects on Public Health
Problems in MHRS also have negative effects on public health. Diseases that are not treated in a timely manner can progress and turn into bigger health problems. This situation threatens not only individuals but also public health.
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The problems experienced through MHRS create serious problems in accessing health services. Solving these problems is of great importance not only for individuals but also for the general health of society. The Ministry of Health needs to accelerate the search for solutions in this regard and eliminate the deficiencies in the system.
