The Rise of Electric Vehicles and User Experiences
In recent years, worldwide and in Türkiye electric vehicles (EV) is met with great interest. This interest is supported not only by their environmental friendliness but also by developments in technology and innovation. However, in parallel with the increasing interest, the problems faced by electric vehicle users are also on the agenda. In this article, we will examine in depth the frequently mentioned problems and user demands regarding electric vehicles.
Increase in Complaints and User Problems
According to the data of the solution platform Şikayetvar, in the last year, there has been a complaints It has increased by 117%. This increase reveals that the problems users encounter while using electric vehicles have become more apparent. Among the most common problems is that the vehicles do not deliver the promised range not reaching the required values, incompatibilities with charging stations and technical problems.
Charging Stations and User Complaints
With the widespread use of electric vehicles in Türkiye, charging stations has also become an important issue. Users state that the number of charging stations should be increased. In addition, making existing stations functional and user-friendly will increase user satisfaction. Disconnections during charging, broken stations and increasing kWh rates is also among the frequently complained issues.
Expectations of Electric Vehicle Users
The demands of electric vehicle owners are generally for a better quality hizmet and focuses on providing more options. Since users are not satisfied with the effectiveness of customer service, they expect a quick response and a solution-oriented approach. In addition, expanding the service and making it more accessible are at the top of these expectations.
Increase in the Number of Electric Vehicles
According to the Turkish Statistical Institute (TUIK) data, the number of electric vehicles, which was only 2011 in 24, reached 2023 by the end of 183. This figure shows that the popularity of electric vehicles is increasing. However, the fact that this increase does not develop in parallel with the infrastructure leads to user dissatisfaction. For example, long waiting times and lack of communication in service appointments are among the significant difficulties faced by users.
Electric Vehicles in the Future
In the future, electric vehicles are expected to become even more widespread. However, this will not only happen with an increase in the number of vehicles, but also infrastructure developments It is also directly related to. Increasing the number of charging stations, making existing stations more efficient and improving user experiences will be important steps in this process.
User Requests as a Result
Electric vehicle users expect to have a better experience with developing technology. Making charging stations more functional, efficiency of service and improving customer service are the primary demands of users. Meeting these demands will ensure that electric vehicles are used more widely and satisfactorily in the future.
