e-Government Gateway: Pioneer of Digital Transformation
e-Government Gateway, is a platform that has an important place in Turkey's digitalization process. Launched in 2008, this platform facilitates access to government services, ensuring that public services are provided more transparently and quickly. Today, it has reached 1086 million 8 thousand 361 users by providing 67 thousand 124 digital services belonging to 237 institutions. This shows how effective the digital transformation in Turkey is.
High Satisfaction Rate and User Research
2024 Project carried out by the Presidency Digital Transformation Office e-Government Gateway Satisfaction Survey, reveals that user satisfaction has increased to 95,81%. This rate has reached its highest level since 2020. The survey results for 2023 were determined as 94,8%. This data shows how much the e-Government platform is appreciated and trusted by users.
User Feedback and Suggestions
The e-Government Gateway is in a continuous development process by periodically evaluating the opinions of the users. In this context, among the topics that received the most opinions and suggestions in the survey results were artificial intelligence, electronic notification, 2-step verification There are important topics such as. Users' suggestions on these topics are of critical importance for the further development of the platform.
Usage Intensity of Digital Services
e-Government Gateway is constantly updated to meet the needs of its users. To date, a total of 21,8 billion entries have been made and these entries 12 billion 818 million 941 thousand 49 on the internet, 9 billion 32 million 832 thousand 852 of them This was done via mobile. This shows how intensively the e-Government Gateway is used.
Gender Distribution and User Statistics
The total number of users on the e-Government Gateway, Turkey's digital face, as of this month 67 million 124 thousand 237 These users have been recorded as 32 million 419 thousand 562 of them Woman, 34 million 704 thousand 675 consists of men. This data reveals the potential of digital services to reach every segment.
The Future of e-Government Gateway
The digital transformation process constantly brings innovations. The future of the e-Government Gateway will be shaped according to the needs and expectations of the users. In this context, yapay zeka applications and electronic notification The integration of modern technologies such as will further improve the user experience and make government services more accessible.
Importance of Digital Services
The importance of digital services has become even more evident, especially with the rapidly increasing digitalization today. e-Government Gateway saves time and energy by facilitating citizens' interactions with the state. This platform allows users to access various services quickly and reliably.
Conclusion
The e-Government Gateway has become an important actor in Turkey's digital transformation process. User satisfaction rates indicate the quality and reliability of the services provided by the platform. In the future, it is expected that the e-Government Gateway will further improve the user experience with the integration of technological innovations. In this context, citizens' access to government services will become easier and the digitalization process will accelerate.
