Cyber security company ESET has brought together what companies and IT professionals need to pay attention to take the right steps regarding MDR.
Since companies had to make decisions very quickly during the pandemic period, they also adopted misconfigurations that made their institutions vulnerable to attack. Some institutions have pushed in-house solutions into the background. With the hybrid working model, they grappled with the problems caused by uncontrollable devices at home and careless employees using them. New ways of doing business and new habits have increased the likelihood of violations to become widespread. In 2021, data breaches disclosed to the public in the US reached an all-time high. This makes violations difficult to detect and increases the cost of containment. The average time to detect and contain a data breach is currently 277 days, and the average cost for 2.200-102.000 records that have been compromised is $4,4 million.
Managed Detection and Response (MDR), which stands for Managed Detection and Response, is defined as the procurement, location, operation and execution of necessary technologies by the outsourcing provider to detect and respond to cyber attacks as quickly as possible. MDR stands out as a combination of industry-leading technology and human expertise. They come together within the Security Operations Center (SOC), where skilled threat hunters and event managers analyze the results of tools to help minimize cyber risk.
ESET Turkey Product and Marketing Manager Can Erginkurban stated that they believe that organizations should have strong ties with the companies from which they will purchase solutions and services in cyber security issues, one of the most important IT needs of today:
“The processes need to evolve into a trust-based business partnership beyond simple trading. As ESET Turkey, we deliver our MDR services to our customers through our value-added service providers. We have very valuable business partners in various regions of Turkey who can respond to all IT needs of organizations, especially cyber security and business continuity”.
5 must-have features in an MDR solution provider
“Excellent detection and response technology: Must be using products from a manufacturer known for high detection rates, low false detections, and minimal system footprint. Independent analyst reviews and customer reviews can be helpful.
Leading research capabilities: Manufacturers with reputable virus labs or the like are advantageous in stopping emerging threats. This is because its experts are researching new attacks every day and how to mitigate them. This intelligence is invaluable to an MDR.
24/7/365 support: Cyber threats are a global phenomenon and attacks can come from anywhere and anytime, so MDR teams should be monitoring the threat landscape around the clock.
Top-notch customer service: The job of a good MDR team is not just to detect and respond to emerging threats quickly and effectively. He should also act as part of the internal security or Security Operations team. This should be a partnership, not just a business relationship. This is where customer service comes into play. The manufacturer must provide worldwide service for local language support and distribution.
Service as needed: Not every organization is the same. Therefore, MDR providers should be able to customize their offerings for organizations based on the size of the organization, the complexity of their IT environment, and the level of protection required.”