Konya Bus Station Becomes the Only One in Turkey with TSE Certificates It Has Obtained

Konya Metropolitan Municipality Intercity Bus Terminal became the only bus station in Turkey to receive both “Quality Management System” and “Customer Satisfaction Management System” certificates from the Turkish Standards Institute.

Konya Metropolitan Municipality Intercity Bus Terminal broke new ground in Turkey by obtaining both “Quality Management System” and “Customer Satisfaction Management System” documents.

Konya Intercity Bus Terminal personnel, who participated in the trainings of the Turkish Standards Institute, successfully passed the TS EN ISO 9001:2015 Quality Management System and TS EN ISO 10002:2018 Customer Satisfaction Management System trainings.

In TS EN ISO 9001:2015 Quality Management System training; “Scope, Processes, Policy of Quality Management System”, “Duties, Authorities and Responsibilities”, “Identification of Risks and Opportunities”, “Quality Objectives and Plan to Achieve These”, “Planning of Changes”, “Resources”, “Competence”, “Awareness” ”, “Communication”, “Documented Information”, “Terms for Services”, “Outsourced Processes”, “Control of Inappropriate Output”, “Monitoring, Measurement, Analysis and Evaluation”, “Internal Audit”, “Management Review” Passing” and “Continuous Improvement” trainings were given.

In the TS EN ISO 10002:2018 Customer Satisfaction Management System training; “Transparency”, “Accessibility”, “Responsiveness”, “Impartiality”, “Information Integrity”, “Confidentiality”, “Service Oriented Approach”, “Accountability”, “Improvement”, “Competence”, “Punctuality”, “ Communication”, “Receiving, Following, Evaluating, Responding, Closing and Continuous Improvement of Complaints”.

Konya Metropolitan Municipality Intercity Bus Terminal will continue with in-service training to improve its service quality.