With the start of Ramadan, Emirates, which has started to offer unique Ramadan services both on board and on the ground, helps passengers travel more comfortably by meeting their special needs in this important month.
In all cabin classes, fasting passengers on flights to certain destinations are served nutritionally balanced iftar menus in special boxes designed by the airline's own design team in collaboration with local artists at Mawaheb Art Studio. In addition to cold cereal salads and sandwiches prepared with fresh ingredients, the menu offers various proteins, pitted dates, leben, water, tiny Arabian bread and some other indispensable products for iftar.
The boxes are offered on flights to certain destinations coinciding with iftar or suhoor, on flights to and from the Gulf region, as well as on flights with groups traveling to Jeddah and Madinah during Ramadan for Umrah. In addition, cold meals are served instead of hot meals on flights to Jeddah and Medina, including flights on Umrah.
The boxes are also designed in such a way that passengers can easily take them with them if they demand. In addition to Emirates' regular hot meal service, iftar boxes also include a traditional soup option for Business Class passengers on select flights. The contents of the Iftar box will be refreshed weekly to provide passengers with a best-in-class dining experience during the holy month of Ramadan.
To provide the most accurate times for fasting Muslim passengers, Emirates uses a special tool to calculate imsak and iftar times based on sunrise and sunset times during the flight, using the latitude, longitude and altitude information of the aircraft. After sunset, iftar time is announced to the passengers by the captain of the plane.
Passengers who are at boarding points during iftar and sahur hours are greeted with trays of dates and water at the gates at certain travel points. During Ramadan, dates, coffee and delicious Arabic-style candies are served at Emirates lounges at Dubai International Airport (DXB). Emirates lounges also have private prayer rooms and ablution points to provide passengers with a peaceful place to worship.
Planning the Ramadan program down to the last detail, the airline added special programs with religious content to the television section of the ice entertainment system. Passengers will be able to choose from programs such as Fa E'lam Ena la Elah Ela Allah, Meythaq Al Hayat, Deen Al Tasamoh, Manaber Al Noor, Abwab Al Mutafareqa. It is also possible to access the Qur'an on ice. Special Ramadan programming is offered as part of a variety of content from more than 595 entertainment channels, including 5000 Arabic channels including in-flight movies, television, podcasts, music, traditional Ramadan dramas and more.
Emirates also offers special Ramadan awareness training to cabin and ground crew in Dubai and across the network. In order to ensure that passengers are provided with a high level of service at all points of contact throughout the journey, special training resources were provided to the teams to understand the basic principles of the holy month of Ramadan, to be aware of the cultural significance and nuances of this month, and to know the specific prayers that Muslims practice while fasting.
Passengers traveling during Ramadan can be assured that Emirates is working non-stop to provide its passengers with the safest and most comfortable flying experience and has implemented a range of safety measures at every step of the journey.
Emirates passengers traveling during the holy month of Ramadan are advised to check current government-imposed travel guidelines and ensure they meet their travel requirements at the destination.
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