İzmir Metropolitan Municipality ESHOT General Directorate has implemented a system that will enable passengers to give feedback. Citizens, who will participate in the 10-question Passenger Satisfaction Survey, will be able to instantly convey their evaluations and suggestions about the driver and vehicle, thanks to their smartphones. All notifications will be made promptly.
İzmir Metropolitan Municipality ESHOT General Directorate has implemented an important project to increase service quality. The “Passenger Satisfaction Survey” was put into use in order to get instant feedback from the passengers and to solve the problems quickly. Passengers will be able to fill out the questionnaire consisting of only 10 questions, thanks to the QR code they will read with their smartphones.
ESHOT General Manager Mr. Erhan said that they are working to continuously increase the service quality and make it sustainable. Noting that more than 1700 buses serve on 363 lines every day, Mr. emphasized that this survey will make a significant contribution to the instant detection and quick solution of problems.
Passengers will be honorary auditors
Emphasizing that with the new application, every İzmir citizen who uses the buses will become an “honorary auditor”, he gave the following information: “Separate data matrix labels are being prepared for all our buses. These will be defined on the plates. When read to smartphones, a questionnaire of 10 questions will appear on the screen. Passengers will be able to instantly evaluate the vehicle and the driver who is on the bus. The system will automatically notify us of the license plate and the name of the driver. Thus, we will be able to provide instant detection and rapid resolution of problems on the basis of lines and buses. We will also return to our citizens through our ESHOT Call Center.”
It was activated in 400 buses
Data matrix labels specific to plates and stops are prepared in ESHOT workshops and applied to buses one by one. QR codes will be visible on the windows, doors and common areas of each bus. The survey, which is still active on 400 buses, will be active on all buses until the end of March.
Can be filled at stops
The ESHOT Passenger Satisfaction Questionnaire can also be filled in at closed and paddle stops. Izmir residents will be able to participate in the survey by having their smart phones read the QR code labels integrated into the stop numbers. The system will also display bus lines passing through the stop and upcoming bus information. Data matrix labels will be applied to closed and paddle stops after the completion of the buses.
The questionnaire prepared by ESHOT Information Technologies Department was created in a simple way so that participation and response can be done quickly and easily.
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