TürkTraktör is putting its signature under another work that will make the lives of farmers easier with the 'product-oriented dealer structure' it has created for large balers.
With the Big Balers Center of Excellence, TürkTraktör aims to meet all sales and after-sales expectations of farmers operating large balers at professional level.
TürkTraktör, the leading manufacturer of the tractor market, has created a special dealer structure for large balers, which are among the most important products of the agricultural equipment group. The dealers, structured as the Big Balers Center of Excellence, will be the only point that provides high service quality for all kinds of needs of farmers.
Thanks to more effective customer follow-up that will be carried out for this product group, it is aimed to provide all farmers and producers with the 'best sales and after sales experience'.
TürkTraktör Sales Director Rehda Cem Akyüz stated that, with the contribution of this special dealer structure, the works in this field, where they currently offer successful products, will be carried out more focused with a strong and experienced dealer network. Rehda Cem Akyüz gave the following information about the criteria taken into consideration while creating the structure and the studies carried out: “During this study; We have made extensive preparations including many details such as sales and after-sales regions, additional investments to be made and special support to be given to these entrepreneurial dealers. While determining our New Holland and Case IH brand dealers to be included in this configuration, our main point of departure is; To provide the maximum benefit to our farmers with the highest level of sales and after-sales services to be provided. While establishing the Big Balers Center of Excellence, we prioritized those who are willing to invest in the necessary personnel and equipment for top-level service among our 3S dealers, which currently gather sales, spare parts and service under one roof. In addition, we included issues such as the regional volume of the large baling machine market and the fastest access to this market among the basic criteria.
TürkTraktör Big Balers Center of Excellence, established by candidate dealers who meet all the criteria, provides farmers and producers with 6 Centers of Excellence in 6 different regions within the New Holland sales organization; Case IH started to serve with 2 Centers of Excellence in 2 different regions within the sales organization.
'On-Site Response Services', which is indispensable in this field, is offered with Mobile Service Teams.
Rehda Cem Akyüz underlined that he will offer the services of the Big Bale Machines Center of Excellence in the form of 'on-site intervention', not only in their plazas, but also in the field with Mobile Service Teams consisting of fully equipped service vehicles and experienced technical experts.
“These teams will meet the technical service and spare parts needs that may arise during the busy working season when there is no time loss, on site and in the shortest time possible. In this way, TürkTraktör, which has the widest dealer, service and spare parts distribution network in the sector, will continue to bring baler owners with superior services. "