Enterprise Turkey, conducted by an independent auditing firm customer satisfaction ratings in the 2020 percent rate for 88 was achieved. Thus, Enterprise Rent-A-Car's 81 percent global average and the EMEA on 84 per cent of the Enterprise Zone Turkey has scored a major success.
Turkey's success in customer satisfaction in the Enterprise area, for example in hygiene practices and campaigns pandemic process which allows consumers to facilitate transportation options was effective. Voicing evaluating the 2020 and 2021 targets Özarslan Tang, CEO of Enterprise Turkey, "Our fleet grew by 20 percent compared to last year in the state. We have a large fleet of vehicles suitable for every budget. We have a choice of vehicles ranging from hybrid vehicles to electric vehicles, from SUVs to pickups. In this context, we made a vehicle investment of 2020 billion TL in 2. In addition, last year, we increased the number of our offices in the city and brought quality car rental service to our customers. We aim to increase the number of our offices from 62 to 100 in the coming period. In addition, we entered 30 with a 2021% growth in employment, ”he said.
Enterprise Rent-A-Car, the world's largest rental company serving 95 million vehicles in 2 different countries, announced the results of its customer satisfaction survey for 2020, conducted through an independent audit firm. Accordingly, Turkey Enterprise in 2020 by acquiring 88 per cent of customer satisfaction by demonstrating a higher performance than the world average was inscribed his name among countries in the summit. Enterprise Turkey, said the success of the Enterprise Rent-A-Car's 81 percent global average and the average of 84 percent outstripped the EMEA region. Turkey's success in customer satisfaction in the Enterprise area, for example in hygiene practices and campaigns pandemic process which allows consumers to facilitate transportation options was effective.
Enterprise, indicating that the world is trying to focus on taking the customer satisfaction all over Turkey, CEO of Enterprise Özarslan Tang, "the service of the pandemic in the process of local offices we opened up, we take it to our customers. In order to prevent the spread of the virus and protect public health, we disinfected all our vehicles in detail before and after delivery. We tried to respond quickly to the needs with many services such as free disinfection, less contact, home delivery / purchase from home, and special campaigns that we offer to consumers. As a result, the 88 percent customer satisfaction we received showed us how accurate the practices we made in 2020 were. We will continue our work with the same sensitivity in 2021. I would like to thank our employees who made us this success and our customers who deemed us worthy of these levels ”.
Our fleet grew by 2020% in 20, we will pursue opportunities in both big cities and Anatolia in 2021!
Evaluating the 2020 Enterprise Özarslan Tang's Turkey CEO, "Our fleet grew by 20 percent compared to last year in the state. We have a large fleet of vehicles suitable for every budget. We have a choice of vehicles ranging from hybrid vehicles to electric vehicles, from SUVs to pickups. In this context, we made a vehicle investment of 2020 billion TL in 2. In addition, last year, we increased the number of our offices in the city and brought quality car rental service to our customers. We aim to increase the number of our offices from 62 to 100 in the coming period. In addition, we entered 30 with a 2021% growth in employment, ”he said.
Speaking about his expectations and year-end predictions for the rental industry in 2021, Tangün said, “We expect tourism to improve compared to 2020. We expect this to create an added value for the sector and domestic tourism to be active. As vaccines become widespread, the risk of transmission decreases, and the pandemic becomes more controlled, we expect movement in domestic and foreign tourism in the spring, especially as of April. While all this is happening, we think that some habits will be permanent after the pandemic. People will continue to rent by prioritizing customer satisfaction. Hygiene and contactless rental will continue to be important. In car rental, it will continue to be important for customers to be able to get the service they want wherever they want. In terms of growth, we expect an increase in tourism-related guests, especially from abroad, and an increase in our market share on our behalf. In car rental, we think that customers tend to focus more on global brands, and it will be more critical to care about stability and customer satisfaction. "We see it positively, as the spread of the vaccine will make travel more comfortable." In addition to the rapid growth in large cities in Anatolia it is very important that attention is still potential Özarslan Tang, CEO of Enterprise Turkey, "As we grow in our major cities in Anatolia quickly continues. We are opening a new city office in Malatya. We grow in cities such as Samsun, Denizli and Manisa. We will pursue opportunities in Anatolia in 2021, ”he said.
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