The Energy Market Regulatory Authority (EMRA) is making a new arrangement in the Electricity Market Consumer Services Regulation.
With the change to be made, it is made difficult for consumers over the age of 65, families of martyrs and veterans to cut their electricity due to debt. According to the same change, electricity cuts are removed on Fridays, Saturdays and Sundays. According to the information provided by Çağada Kırım, the founder of the electricity tariffs comparison site encazip.com, the regulation, which is considered to be effective after being published in the Official Gazette in February, aims to prevent possible victimization in the pandemic.
The Energy Market Regulatory Authority (EMRA) pressed the button to facilitate the consumers' access to electrical energy during the pandemic process and to prevent possible grievances by maintaining the continuity of energy. EMRA makes a series of regulations in the Electricity Market Consumer Services Regulation, which determines the rights of electricity consumers, in order for the electricity market to adapt to the changing habits with the pandemic and especially to prevent the problems of citizens caught in the curfew. Within the scope of the regulation, which was opened for discussion last December and expected to come into effect after being published in the Official Gazette in February, it will be very difficult for consumers over 65, families of martyrs and veterans to cut their electricity due to borrowing. On Fridays, curfews on weekends and holidays, electricity will not be cut.
The cut-off criterion for over 65 is the failure to pay 3 consecutive invoices
Çağada Kırım, the founder of the electricity tariffs comparison site encazip.com, stated that the change in the regulation will significantly eliminate the grievances that occurred during the pandemic period. According to the information given by Crimea, the electricity of home users, disabled users and families of martyrs and warrior / disabled veterans, whose subscription belongs to a consumer over 65, can only be cut off if 3 consecutive bills are not paid. Thus, those users who have not paid one or two bills will not be able to cut their electricity. Failure to pay bills more than 3 times a year will not be sufficient for power outages, only if 3 consecutive bills are not paid, a power outage may be made due to debt. However, electricity cuts cannot be done on Fridays and on Saturdays and Sundays, which are the days when there are curfews. Power cuts can only be done between 08.00:15.00 and XNUMX:XNUMX on Mondays and Thursdays.
Process in meter malfunctions is more transparent
Çağada Kırım stated that the regulation to be made by EMRA, in addition to the deduction exemption, also protects the consumer in meter control, assurance fee and contracts, “Consumers can request the control of the meter in case of malfunction of their meters or suspicion of measurement accuracy. In this case, the electricity distribution company responsible for meter checks will inform the consumers by text message and a written report will be left to the consumers. " made the explanation.
The greatest convenience is in contracts and security deposits
On the other hand, with the regulation to be made, it will be easier for consumers who have made 'supplier changes' or whose subscription information has changed in any way, to receive 'security deposit refund'. Electricity suppliers in charge will enable consumers to make security deposit refund inquiries by creating a "consumers who do not refund the security deposit" section on their websites. Consumers who will be able to inquire over the internet whether there is a refund of the security deposit will be able to easily receive the return of the security deposit amount, sometimes up to 2-3 invoices.
The most important update to be made by EMRA will be the transfer of electrical operations completely to channels remotely. With the update expected to be published in the Official Gazette, retail electricity contracts will be included in the scope of 'distance contracts', as in free consumer contracts. Retail contracts, also known as starting subscriptions, can now be made at a distance. Thus, the obligation of consumers to go to the customer processing centers of electricity companies on electricity issues will be completely eliminated and a very important step will be taken in the fight against the epidemic by preventing the accumulation of consumers in these centers. In addition to initiating contracts, contract termination operations can now be done through distant channels and consumers will not be required to go to the customer service center for electrical transactions for any reason, all transactions can be done remotely. All these changes are predicted to reduce physical operations by 80 percent.