TransportationPark A.Ş., an affiliate of Kocaeli Metropolitan Municipality. It provides unimpeded communication service in order to respond faster to the demands of hearing impaired passengers. Within the scope of the project developed for passengers with hearing impairment, requests, suggestions or complaints received via social media, e-mail or website are searched visually and resolved with sign language. With TransportationPark, which has signed a new project that removes obstacles, passengers with hearing impairments can handle their transactions much more easily.
TRANSPORTATION, PASSENGER RELATIONS
The passenger relations unit, which provides service 7 days a week by the Metropolitan Municipality TransportationPark, removes the obstacles. In line with the requests from passengers with hearing impairment, all questions regarding transportation are answered by video calls during the day. Listening to the incoming requests one by one, the team resolves the problems and provides feedback with visual sign language.
COORDINATED WITH 153
Incoming requests with 153, which is the call center of Kocaeli Metropolitan Municipality, are evaluated in a coordinated manner. In order to remove the obstacles, the communication is made in 153, following the subject and returning to TransportationPark and then a video call is made. The problem, request or suggestion is conveyed to the hearing impaired passenger.
THANKS TO THE PRESIDENT BÜYÜKAKIN
Kocaeli Deaf Association Kocaeli Metropolitan Municipality Mayor Assoc. Dr. He thanked Tahir Büyükakın for this meaningful project. It was stated that the hearing impaired can now transfer their problems more comfortably, and the procedures from the follow-up to the return are very comfortable. They said thanks to Tahir Büyükakın, who contributed to such a deliberate project, as the association and we as the hearing impaired.