He established the call center of IETT in 2010 in order to provide faster and more efficient service to Istanbulites.
Founded in 2010, İETT Call Center provides great convenience to citizens with the number 444 1871. The number of the call center reflects the establishment date of IETT (1871). Citizens who reach IETT through the call center mostly convey their opinions and suggestions about lines and routes, travel cards, lost goods notification and in addition to public transportation in the city. With the call center, it is aimed for Istanbulites to reach IETT more easily and to receive fast and professional services.
At IETT Call Center, every transaction must be finalized and passengers are informed about the processes and the result.
Istanbul urban transportation begins in 1869 with the establishment of the Dersaadet Tram Company and the construction of the Tunnel Facilities.
IETT history
Istanbul urban transportation begins in 1869 with the establishment of the Dersaadet Tram Company and the construction of the Tunnel Facilities. The first horse-drawn tram was put into service in 1871.
Turkey's first electric factory established in 1913 in Silahtarağa. Then, in February 1914, electric tram operation started. The first buses are taken in 1926. Electricity, tram and tunnel enterprises, which were operated by various foreign companies for a while, were nationalized in 1939 and with the law numbered 3645, they gained their current identity under the name of General Directorate of Istanbul Electric Tram and Tunnel (IETT) Enterprises.
In 1945, Yedikule and Kurbağalıdere gas plants and Istanbul and Anatolian gas distribution systems fed by these plants were transferred to IETT. Electric trams were removed from the expedition on the European side in 1961 and on the Anatolian side in 1966.
The trolleybuses, which were put into operation in 1961, serve Istanbul residents until 1984. All electricity services by a law enacted in 1982, the rights and obligations of Turkey Electricity Authority (TEK) is transferred. The gas gas production and distribution activity ends in 1993 with the arrival of natural gas. IETT, which only provides public transportation services in the city today; Besides bus, tram and tunnel management, he is responsible for the management, execution and control of Private Public Buses.
IETT also produced a part of the rail systems (subway, light subway) in Istanbul (Eminönü-Kabataş, Sultançiftliği-Edirnekapı, Edirnekapı-Topkapı, Otogar-Başakşehir). When the date shows September 2007, the metrobus, which is a completely new system for the city and designed specifically for Istanbul, is activated. The metrobus, which was put into service between Avcılar and Topkapı in the first place, is extended to Söğütlüçeşme a year later and connects the two sides of the city in the shortest way. In this way, the metrobus project, which takes its place as the only system connecting the two continents in the world, brings many awards to IETT nationally and internationally.
In 2010, Establishment and dissemination of public transport culture in Turkey at the beginning of December each year in order to 'Transportation Week' decided to celebrate a number of events organized. In order to meet the ever-increasing demand for travel in Istanbul and to support the existing fleet of IETT, we have joined Bus Inc. with the participation of Istanbul Metropolitan Municipality. company was established and started to serve in May 2011.
Quality standardization studies carried out within IETT in 2011 were completed and ISO 9001 Quality Management System, ISO 14001 Environmental Management System and OHSAS 18001 Occupational Health and Safety Management System certificates were approved by SGS. IETT also participates in the 'National Quality Movement' run by KalDer. In 2012, IETT buses are decided to be yellow and white checkered.
In order to reduce the average age of the IETT fleet to below 5, a 0 low-floor bus with an environmentally friendly engine with Euro V standard, suitable for disabled access is air-conditioned and accessible. In order to reduce the traffic density in Istanbul, public transportation route (bus lane) is implemented towards the end of 2012.
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