In line with the principle of transparent and accountable municipalism, İBB started to share the Business Performance Scorecard of METRO İSTANBUL A.Ş. with Istanbul residents every month. Nearly 60 million passengers were transported by rail systems in Istanbul in January. Passenger satisfaction rate was 96,1 percent.
Istanbul Metropolitan Municipality (IMM), Turkey's largest urban rail system operator, an affiliate of METRO INC ISTANBUL, data opened to Istanbul. Acting with a transparent and accountable new generation municipality approach, the company started to share the Business Performance Scorecard, which is prepared regularly every month, with all Istanbul residents on its website.
In the scorecard, the average level of METRO ISTANBUL's data from the previous month and the average level stipulated by the international benchmarking organization, Nova-Comet, where 5 metros are members on 38 continents, are given comparatively.
PREFERRED TO 60 MILLION ISTANBUL FULL METRO…
www.metro.istanbul According to the January 2020 Business Performance Report, published at address, 2020 thousand 158 trips were carried out in 844 stations with 153 vehicles in 240 stations in the first month of 2019. In January 149, vehicles had 778 thousand 8.4 flights. The metro vehicles, which traveled 8.7 million kilometers in January last year, reached 60 million kilometers this year. In January, nearly XNUMX million passengers were transported by rail systems owned by IMM.
Satisfied with passengers
Passenger satisfaction in Istanbul's rail systems; order and punctuality, comfort, welcome, escalators and elevators are evaluated on 17 different criteria such as working status, cleaning, information. The satisfaction rate, expressed as the Secret Customer Survey, was 96,1 percent in January.
The rate of flights to METRO İSTANBUL in January was 99,74. The rate was higher than the average of 98,7 percent of Nova-Comet showed that the service quality of the metro system in Istanbul is high.
The capacity utilization density of the rail systems last month was 56,9 percent, below the Nova-Comet average of 69,9 percent. Capacity utilization density below average affected passenger comfort positively. The rate of vehicles used during peak hours was 82 percent, the same rate as the Nova-Comet average. This showed that the vehicles in the fleet were used efficiently during peak hours.
ELEVATOR AND WALKING STAIRE EFFICIENCY WILL BE INCREASED
According to METRO ISTANBUL's Operating Performance Scorecard, the readiness of elevators at stations is 96,64 percent and the average of Nova-Comet is 98,2 percent in January. The teams, who found that the elevator problems on the lines were less in hydraulic elevators and in more intensive electric elevators, continued their repair and maintenance works continuously throughout the month.
The rate of escalators being ready to use was 98,2, just below the Nova-Comet average, which was 98,01 percent. It was determined that the number of equipment in Topkapı-Masjid-i Selam Tramway (T4) was more frequent due to the low number of equipment compared to other errors, and this affected the escalator efficiency average.