İZDENİZ A.Ş., which has renewed its fleet with modern ships, received a le high score yol from the satisfaction survey with passengers. 83 of the participants of the survey carried out together with Dokuz Eylül University expressed that they are satisfied with the quality of service provided by the Metropolitan Municipality.
İZDENİZ A.Ş., the sea transportation company of İzmir Metropolitan Municipality, increased its service quality with the modern and environmentally friendly ships it added to its fleet. This move was directly reflected in the satisfaction of the people of Izmir. The results of the last survey conducted with citizens who prefer sea travel in urban transportation were very positive for İZDENİZ. 56 percent of the passengers who participated in the survey conducted with Dokuz Eylül University rated the quality of the service provided as "good" and 27 percent as "very good". Thus, the satisfaction rate of İzmir residents with İZDENİZ services reached 83 percent.
Izmir's ships are modern and safe
The positive impact of the carbon composite cruise ships on the survey results was observed by the Metropolitan Municipality. It was also stated in the 'opinions' section of the survey that the new ships have modern equipment and İZDENİZ has improved its corporate identity by providing a more professional staff structure. Furthermore, it was determined that the passengers who prefer IZDENIZ prefer sea transportation because they respond more to their expectations about reliability.
The survey was conducted by face-to-face interviews with passengers. 7 passengers traveling by 1038 scaffolding in Izmir with a ferryboat, catamaran and passenger engines in the survey conducted, 22 questioned the physical condition of the ships and the dimensions of reliability, personnel behavior, trust and empathy.
Increasing passenger satisfaction rapidly, İZDENİZ switched to the Integrated Management System and registered its quality transportation service with 2017 documents in April 4. TSI "Customer Satisfaction and Complaint Management 10002", "Environmental Management System 14001" and "Quality Management Systems 9001" Do Izdemir entitled to receive the documents, international "IQ Net Certificate" yla in Turkey in the transportation sector "Integrated Management System" it was the first and only institution to qualify to pass.