Satisfaction in Public Transportation Increases in Kayseri

Satisfaction Increases in Public Transportation in Kayseri: Kayseri Metropolitan Municipality Kayseri Transportation Inc. 2017 Spring-Summer term passenger satisfaction survey was conducted.

Metropolitan Municipality Kayseri Transportation Inc. 2017 held a passenger-satisfaction survey for the Spring-Summer period. 10 May 04 2017 953 2016 7 XNUMX passenger XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX XNUMX

Kayseri Transportation Inc. Organized industry-İldem and Republic Square - Talas Cemil Baba Tram lines carried out in the spring-summer period of 2017 passenger satisfaction survey was concluded. According to the European Union EN 13816 Quality of Service in Public Transport, it is stated that they will carry out passenger satisfaction and customer surveys regularly. General Manager Feyzullah Gündoğdu stated that the results were transformed into practical and concrete projects. Underlining the passenger's perception of the quality of the service they offer with the passenger satisfaction survey, Gündoğdu underlined that their goals are to ensure the comfort of the passengers.

Some of the results of Transportation Inc.'s research are as follows:

- As a result of the answer given to the question of the occupants of the rail system, the 50 of the passengers were retired, the 23 employee and the employee% 7 were retired.

• Journeys from home to school took first place compared to 44 for travel purposes, while trips from home came with second place% 32.
• The frequency of passengers using the tram was '57', while '24' was% 10 and 'XNUMX' was XNUMX.
• The five most satisfied service criteria Security systems (yellow lines, audible warnings, lighting, etc.), cleaning of stations, general conditions and conditions of tram services, tramways to meet the expectations according to other public transport vehicles and in-vehicle information were specified.
• Satisfaction rate in rail system increased by% 7 compared to last year.

Transportation Inc. General Manager Feyzullah Gündoğdu has been assigned to the Board of Directors of Kayseri Ulaşım A.Ş. 13816 Spring-Summer passenger satisfaction survey, the passengers 'demographic structure, travel characteristics, satisfaction levels of the services offered, passengers' expectations and services to cover the needs of passengers, he said.