Quality of Service: Kayseri Ulasim AS started the Service Quality Management Standard and Certification Project for the harmonization of the European Union's Quality of Service Quality in Passenger Transport.
Kayseri Transportation AŞ, which currently has quality certificates such as ISO 9001, ISO 14001, OHSAS 18001, ISO 10002, accelerated its efforts in the field of service quality with the new study. kazanand will realize many new projects. Within the scope of the project, which will last for 18 months, the establishment of the service quality management system, the determination of service commitments and the definition of measurement systems will be the most important components. Passenger satisfaction surveys, mystery shopper surveys, direct performance measurement, focus group meetings will measure customer expectations, satisfaction level and business performance.
Feyzullah Gündoğdu, General Manager of Kayseri Transport Inc. Gün Quality of Service and Customer Satisfaction are our top priority. EN 13816 will provide a framework for our work in this field and will be able to compare ourselves with the world's leading enterprises. '' He said.
The EN 13816 standard, which is used by many public transport companies such as Paris, Brussels, Vienna, Madrid and Prague, will be implemented first on tram lines in Kayseri. The standard will be extended to cover bus lines in the following periods.