As a result of the long-term survey conducted by İzmir Metro A.Ş. for the purpose of determining the level of passenger satisfaction and assessing the demands, 85 of the passengers was satisfied with the service. 15 bin 23 people participated in the survey before the official website, followed by the Izmir Metropolitan Municipality's 322 knowledge kiosk. In each questionnaire, passenger satisfaction rate was determined as 85.
In the survey study initiated at the beginning of 2010 on the “www.izmirmetro.com.tr” site, questions such as safety, cleanliness, personnel, quality of travel, expectations, and the reason for choosing the metro were asked. The survey was expanded a year later by giving 15 kiosks in various parts of the city, four at metro stations. The participants evaluated the service quality criteria of the Izmir Metro in seven questions in the survey. In 2012, new questions were added to the questionnaire, and the passenger profile began to be questioned. 18 percent of the passengers who participated in the survey with 85 questions in their new form stated that they were satisfied with the service, while 54 percent stated that they preferred the metro to reach their destination on time. Among the remarkable data was that 81 percent of the respondents were male, 58 percent were university graduates and 67 percent were between the ages of 18-34.
Having received TS ISO 2011-Customer Satisfaction and Complaint Management Quality Certificate from TSE in 10002, İzmir Metro A.Ş. evaluates surveys and results every month. It is aimed to increase the level of satisfaction with the works carried out in order to be preferred and increase the occupancy rates related to it. Izmir people, kiosks or the Internet can participate in the survey.
Source : http://yurthaber.mynet.com